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1 .
Why am I unable to logon to certain websites like msn.com or gmail.com? |
| Answer : |
For those who use Wi-Fi router to online, please configure the routers MTU size value to 1400.
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2 .
Why is my iZZi Dialer keep dialing and at the end does not connect to the internet? |
| Answer : |
iZZi Dialer only works with Microsoft Windows english edition. You might need to create a PPPoE connection manually. Please call the customer care to provide step by step guide in creating the connection.
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3 .
Why is it when I try to install my iZZi driver for Macintosh, it prompts me for an application to launch it? |
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The driver comes in compressed form and needs a software named "Stuffit" to uncompress it. User can download the software from www.stuffit.com.
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4 .
What is a User Terminal (UT)? |
| Answer : |
User Terminal is a device that acts as a modem in order to enable user to connect to iZZi service.
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5 .
How do I know if my User Terminal (UT) is receiving connection signal from iZZi network? |
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The YELLOW & GREEN indicator lights on the User Terminal (UT) will serve as indications of weak and strong signals respectively.
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6 .
Do I need to install any driver for the User Terminal (UT)? |
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Yes. You need to install a User Terminal (UT) driver. The User Terminal (UT) driver will be included in the package or you can download the driver here.
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7 .
How many countries are deploying iBurst Technologies? |
| Answer : |
There are 15 countries that are deploying iBurst Technologies. These countries include US, Norway, Australia, Lebanon, Kenya, Namibia, Uganda and etc.
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8 .
Do I need to provide separate power supply for my User Terminal USB (UTU) or User Terminal Card (UTC)? |
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No, it's not required to have any external power supply.
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9 .
What is the range of an iZZi base station? |
| Answer : |
It is approximately 13km in an ideal area.
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10 .
Can I use a WiFi Card with iZZi? |
| Answer : |
No. iZZi uses a proprietary signaling mechanism in the 1.8GHz frequency range, whereas WiFi typically uses 2.4Ghz.
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11 .
How can I increase my signal strength? |
| Answer : |
You can connect an external antenna to your iZZi User Terminal (UT) that should help increase the signal strength.
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12 .
At what frequency is iZZi in Malaysia operating? |
| Answer : |
iZZi in Malaysia operates at 1790Mhz to 1795Mhz band with a 5Mhz bandwidth.
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13 .
What is the upload and download speeds of iZZi? |
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iZZi is in compliance with IEEE 802.20 standards, iZZi offers download speed of up to 1.061Mbps per subscriber and upload speed of up to 384 Kbps.
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14 .
Will there be a faster speed modem in the near future? |
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Yes. Our technology principal Kyocera is currently developing the capacity speeds of 2.5Mbps.
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iZZi Packages
General
